Payment Experience Platform for Local Governments

6 weeks. 200,000 residents. One Payment Transformation: with Inner West Council

In just 6 weeks Inner West Council went live with Payble and brought bill smoothing to 200,000 residents. The results? 1/3 of the residents are using Payble to pay their rates. This webinar is packed with insights from the Chief Financial Officer at the council who shared the council’s implementation journey as well as the executives’s buy-in process.

SMS and Email Strategies that Deliver Results

61% of consumers prefer SMS alerts or reminders than any other form of communication regarding payments. This webinar will help you understand how you can leverage SMS as a way of communication at your council to connect with your ratepayers.

One year on: How Civica Councils are Succeeding with Payble

During this webinar we spotlight 4 of our Civica x Payble first movers: Town of Victoria Park, Wellington Shire Council, Cessnock City Council and City of Wanneroo. Their unique challenges before implementing Payble and the results they have achieved after going live.

From Manual to Modern: Behind the Scenes with Hamilton City Council and Payble

During this webinar we took a look behind the scenes to explore how the Hamilton team brought Payble to life - from implementation to day-to-day operations.

The Arrears Apocalypse: Who’s Paying the Price in Victoria?

Victoria is facing a perfect storm in council rate collections, with unpaid rates reaching a staggering state average of 10.44% and a 32% surge in arrears volume since 2023.

How Hamilton City Council Pioneered New Zealand’s First Payment Experience Platform

How Wellington Shire Council is keeping arrears in control and making ratepayers happier

This webinar covers Wellington Shire Council’s adoption of Payble, a modern payment experience platform that simplifies rates collection.

How City of Parramatta achieved 96% ratepayer satisfaction with Payble’s payment experience platform

How Councils Can Harness Prepaid Rates to Earn Bonus Interest

A guide for councils on transitioning to pre-paid rating plans to improve cash flow and reduce ratepayer stress.

What Greater Dandenong Has Learned Moving from Manual to Digital Payment Arrangements

Should councils adopt a reactive or proactive approach to managing fines and infringements? We delve into the inefficiencies and high costs associated with outsourcing to agencies like Fines Victoria

Best Practices for Infringement Management - A Guide for VIC councils

Discover how councils can streamline their infringement management to cut costs and boost efficiency.

How to Run a Payment Experience Optimisation Workshop

Whether you're from a council exploring options for rate payments or simply interested in the process, this webinar offers valuable insights into streamlining rate payments and optimizing payment processes for greater efficiency.

Why Australians Could Face New Economic Pains in 2024

We host a live webinar with Nerida Conisbee, Chief Economist at Ray White and looked at potential trends in the economic market which could affect strategy in the local government space.